Useful Numbers(In case of emergency)

Lost properties

If you have lost something valuable such as wallets, the place to report to differs according to the place where you lost it.

Airports, station premises and trains

Department stores, and sightseeing spots

Report to the window of the place you visited.

On the road or if unsure where you lost it.

Please inquire at the nearest police station or Tokyo Metropolitan Police, Lost and Found Center.

Illness or injury

Minor illness or injury

Tokyo Metropolitan Medical Institution Information "Himawari (Sunflower)" Counselors are always ready to respond to your inquiries regarding medical institutions to provide treatment in foreign language or information on the medical system of Japan.

Medical information service Phone: 03-5285-8181
Date and time: 9 00AM to 8 00PM Seven days a week

Illness or injury requiring immediate care

Make a call to the fire department at the emergent number "119." Make sure to say you need an ambulance service. An ambulance will be ready immediately.

If you were in a traffic accident…

Call the police at the emergency number "110." Make sure to note the time and place of accident, the name, the phone number and the license plate number of the other party. If you can't identify the place, ask the store nearby or a passer-by. Make sure to consult a physician if you believe you have been injured, as any injury that seems minor at the site may lead to serious injury.

Fire or earthquakes

If fire broke out…

If you suffer from fire when you are outside or at your hotel, follow the instructions and guidance of employees or store staff and evacuate immediately. Make sure to confirm the emergency exit in advance at your hotel. To make an emergency report of fire or ask for rescue/ambulance, call the fire department at the emergency number "119."

If an earthquake broke out…

If an earthquake occurs, first secure safety and stay there until the tremor subsides. Be careful of falling objects and hide underneath a table or the like to protect your head. When the tremors stop, open the door to secure a way out. If it is necessary to evacuate, do not try to get outside in a panic. Make sure to follow the instructions and guidance of employees or store staff.

To report incidents, accidents, etc. at sea: call 118

The call will be connected with Japan Coast Guard. Dial 118 to urgently report maritime incidents, accidents, etc.

Disaster message exchange dial: call 171

In the event of a disaster like an earthquake, many people attempt to make phonecalls at the same time, making it difficult to get through. Call 171 to safely confirm places of evacuation among family members, via disaster message exchange dial, even at such a time.
Call 171 will be connected to the Disaster Message Exchange Dial Service, a nation-wide network. Following the voice guidance, messages may be recorded and played back. Recording and reproducing messages may be done from a home telephone. The call will only be charged during recording and playing periods.

Tokyo Tourist Information Center

The Tokyo Metropolitan Government operates the Tokyo Tourist Information Center at three locations in the metropolitan area to provide tourist information to visitors to Tokyo from other areas of Japan as well as overseas. Please feel free to stop by for your travel inquiries.

Transportation

Medical Institution

Embassy

Go to Top of this page

Click here for information about transportation, including trains and buses.
Click here for Tokyo Tourist Information Desk, useful information center for travelers.